FAQ

  • Will the Step N Guard system fit my truck?
  • How will your system protect my trailer?
  • Is your system easy to install?
  • What makes Step N Guard different from other mudflaps?
  • What is the Step N Guard modular mudflap system?
  • Where is Step N Guard located?
  • Is Step N Guard solid-mounted to my truck's frame?
  • How do I know if I need the heat shield?
  • How do your mudflaps work on Chevrolets?
  • I bent my step bar, can I get a replacement?
  • What if my tires are offset? Can I still get full tread coverage?
  • Will the flaps fit lifted trucks?
  • How much weight can the step bar hold?
  • What should I do if my end cap doesn't feel tight
  • What payment methods do you accept?
  • Where is my order confirmation?
  • Can I alter my order?
  • When will my order arrive?
  • How do I return an item?
  • My order has arrived but it’s damaged. What can I do?
  • How long does it take to return an item?

Misc

Will the Step N Guard system fit my truck?

The Step N Guard system is designed to fit both single and dual wheel vehicles on the following applications:  

  • FORD 2017-Current Super Duty
  • Dodge RAM 2003-Current Heavy Duty
  • Chevrolet & GMC 2020-Current Heavy Duty

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How will your system protect my trailer?

The system provides superior protection for anything you are towing, including boats, campers, and work equipment. The modular design and our anti-sail plate ensures it protects your assets from rock chips and debris.

Is your system easy to install?

Yes. Our user-friendly design allows for a quick and simple installation with basic tools.

What makes Step N Guard different from other mudflaps?

Our system is built with premium materials for superior durability and a unique, modular design that is both functional and aesthetically pleasing. It’s engineered to perform better and look better than generic alternatives. It's mounted under the bumper instead of behind it which prevents road debris from bouncing back into your bumper. It doesn't block most back-up sensors. And, because it's a solid mount system, you can use it as a step to gain access into the back of your truck bed.

What is the Step N Guard modular mudflap system?

It's a next-generation step and mudflap system designed to protect your truck and trailer from road debris, with a sleek design that enhances your vehicle's look. It mounts directly to the truck frame and doubles as a step. It's easily removed when it's not needed. It's modular so that accessories can be added as desired.

Where is Step N Guard located?

We are a proud American company based in Idaho Falls, Idaho.

Is Step N Guard solid-mounted to my truck's frame?

Yes, the Step N Guard system mounts directly to your truck's frame through the receiver hitch. This provides a secure, solid connection that ensures maximum durability and protection, making it a reliable choice for heavy-duty use and towing.

How do I know if I need the heat shield?

Depending on exhaust location, exhaust tip size, and exhaust modifications, exhaust heat may damage the mud flap, tread strip, and end cap if a heat shield is not installed.

We highly recommend installing our Heat Shield on vehicles where the exhaust outlet is directed toward the mud flap assembly or where exhaust heat exposure may be increased.

Damage caused by exhaust heat on vehicles not equipped with a heat shield may not be covered under warranty.

How do your mudflaps work on Chevrolets?

You will be required to purchase our exhaust tip to make our system work on Chevrolet/GMC models UNLESS you have an aftermarket exhaust that has already re-routed the exhaust behind the tire.

I bent my step bar, can I get a replacement?

Yes! We offer replacement parts, if you don't see what you need on the website, please email us at info@stepnguard.com or call 208-821-1870 and we will help you with that order.

What if my tires are offset? Can I still get full tread coverage?

Yes, you will have 4" of adjustability to make sure you have complete tread coverage. If your tires stick out even further than that, you can also create a special order combining the dually step bar with a single width flap. Please email info@stepnguard.com or call 208-821-1870 for more details.

Will the flaps fit lifted trucks?

Our flaps come at 30" long and can be cut to fit the specific height of your truck.

How much weight can the step bar hold?

Our step bar will hold up to 300 lbs.

What should I do if my end cap doesn't feel tight

We recommend using a dab of silicone around the pegs to secure the placement of end cap.

Payment

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure express checkout options through PayPal, Apple Pay, and Google Pay for a faster, more convenient shopping experience.

Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@stepnguard.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Can I alter my order?

Please contact us at customerservice@stepnguard.com about adjusting your order. If it hasn't been processed, we should be able to make an adjustment!

When will my order arrive?

We typically process orders within 1-2 business days. Shipping times vary based on your location. Once your order ships, you will receive a tracking number via email.

Returns

How do I return an item?

Please visit: Step N Guard Return Policy

My order has arrived but it’s damaged. What can I do?

We take great care in packaging our products, but if your order arrives damaged, please contact us immediately at customerservice@stepnguard.com with photos of the damaged item and packaging. We'll work quickly to send you a replacement and handle the claim with the shipping carrier so you can get your new system as soon as possible.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.